All instruments and mouthpieces have a one week (from your receiving them) trial period. If, after a week, the item does not work for you, please feel free to return it with a copy of your receipt.
You will be responsible for shipping charges, both directions, and a re-stocking fee of 3.85% (percentage credit card processor charges us for processing the transaction) if the amount of the returned items is over $300.
If the item you are returning was a “special order” (an item that we normally do not stock and was ordered in for your trial), you will responsible for a 15% re-stocking fee as well as shipping costs both directions.
All items returned need to be in the same condition they were when we sent them to you. All packaging and accessories that came with the items ordered need to be included or your refund will be the cost of item(s) minus any damage (our determination of lost value) or missing parts. Be sure to package instruments with the same care and in the same packaging we did if you wish to avoid damage.